Northdale Veterinary Practice


Some common questions answered...


Why do I need to give you 48 hours notice for a repeat prescription?

Your pet’s medication and its administration is controlled by legal requirements that mean any request has to be checked by a veterinary surgeon, approved and then dispensed and the medication checked again before being given to you, your pet’s clinical records also have to be written and maintained.  To be done efficiently and correctly we must allow enough time for the vet to read the notes and review the treatment before re-prescribing the medication and recording it on your records.


Why do you charge for a written prescription?

Even if a client does not purchase their medication from the practice direct, our veterinary surgeons are still required to produce a legal document under all the same guidelines.  This involves the same process of time reading and checking your pet’s records as detailed above.  Most vets base their all of their prices on the amount of time taken to do the task in hand.  A consultation is priced on the time taken to listen, examine, decide and record the findings.  If tests such as skin scrapes are done, the fee is determined by the time taken to do the task, as well as equipment costs. The same process determines all other fees including written and repeat prescriptions.


Why is there a dispensing fee?

A dispensing fee used to be built in to all medications to cover the costs of checking records, issuing, recording and labeling and where appropriate packaging medications.  To make it more transparent, the cost of the medication is now shown plus a fee for this separately to allow clients to see how the final total is reached.  For the majority of medications this has actually reduced their costs.  You can minimise the cost of the dispensing fee by requesting up to two months medicines at a time, we also offer a discounted payment which covers all dispensing fees for a six month period.


Why does my pet need to be seen regularly?

Certain medications, including many flea and worm treatments are regulated and by law, the veterinary surgeon is required to have your pet “under their care”.  This means that your pet needs to be seen every 3 to 6 months (12 monthly for legally regulated flea and worm treatments) to ensure that any medication prescribed is right and correct for them.  This is a legal requirement and when prescribing any medicines, the veterinary surgeon is taking responsibility for that treatment  and a regular check-up ensures that your pet receives the best and correct treatments.


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